1-OCT-2023 What roadside assistance??

I am utterly appalled by the abysmal support and service I received from Outsurance, and I feel compelled to share my harrowing experience. As a loyal customer with a comprehensive vehicle and home insurance package, I naturally expected to receive top-notch roadside assistance in case of emergencies. However, when my rented Baggage Trailer suffered axle failure during my trip in a remote and desolate road, I was met with a shocking response from the Outsurance support desk.

To my disbelief, their reply was a cold and heartless, "Sorry, but the trailer is not insured with us, and we cannot provide assistance." While I understand that the recovery of the trailer may not be covered, the fact that absolutely no assistance could be provided is simply incomprehensible. I am a valued client in dire need, yet Outsurance chose to prioritize technicalities over a personal connection, turning what should have been a helpful and supportive experience into a soulless business transaction.

Even a simple act of arranging a recovery team registered with Outsurance, which I was more than willing to cover the expenses for myself, was denied. Instead, I was left to frantically search and call various companies, on a Sunday afternoon, causing unnecessary frustration and aggravation. This level of disregard and lack of empathy is truly disheartening, and it has shattered any positive perception I once had of Outsurance as a reliable provider of roadside assistance.

In light of this abysmal treatment, I am now on a mission to spread my disappointment far and wide across all available platforms. I refuse to let this egregious display of negligence go unnoticed. I want others to be aware of the sheer incompetence and lack of compassion exhibited by Outsurance, so that they may avoid the same distressing ordeal that I have endured.

In conclusion, I extend my sincerest gratitude to Outsurance for absolutely nothing. Your failure to provide even the most basic level of assistance has left me deeply disillusioned and determined to warn others about the woeful inadequacy of your roadside assistance services.