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TA M

1 reviews | Active since May 2023

26 May 2023, 11:51

0T110****0

Is about home insurance that had never claim in the past 15 years. recently had made a claim of ceiling that is falling apart and also putting life of my family in danger, including my furniture's. Some other rooms the ceiling is fine.

At first they send a contractor and the contractor found a valid point to claim. after that they had send their assessor to disqualify the contractor.

They reject my claim saying its contractors fault. whereas this is beyond proven. At first they said i should first fixed myself, they will pay me after. and i refused. Lately they just reject without continue with their promise of me fixing first.

They also laid about the rejection letter date .that they had rejected me on the 23 May 2023 whereas the latter was on the 24 May 2023 after i had fought with them to send the letter.

Out surance is dishonest, unreliable and undermining blacks.

0
Replies (4)
OUTsurance
OUTsurance's reply26 May 2023, 15:19
Official
Good afternoon Tsokotla,

We are sorry to hear about the disappointing outcome of your claim. 

Our claims manager Yural has been unsuccessful in his numerous attempts to contact you and has subsequently sent you an email.

Please provide him with a date and time convenient for you and he will call you then.

Regards,
The OUTsurance Team
TM
TA M's update26 May 2023, 15:41
Reviewer Update
They are playing mind games, pretending to use phone calls. As i already inform them that communication should be via my E-mail. and given them enough chance to say what they were suppose to say over the phone and put it in writing. this is happened around 12.30 even now i didn't receive their query feedback. That is the way they threat Black person with attitude.
THIS HOW THEY RESPONDS TO ME
Good day Mr Tsokotla Magongwa

We have tried to contact you without success, please kindly call me as soon
as you are available on the contact details below.

Regards
Yural Klassen
Tel: 27-12 ***

attached copy of my responds
*** Hi Yural Klassen, Moving forward I would appreciate it if we communicate via e-mail. Meaning in writing. As my backup need this communications. Say what you want to say with E-mail. I'm waiting. Once again i am making a pledge for you do the right things. You mistreated me because I'm from BLACK TOWNSHIP. With me it wont happened. TA Magongwa E-mail ***


No respond at this point of time

Please find attached copy of anther mind games that they are playing

----- Forwarded Message ----- From: HLONIPHILE MADUNA <***> To: *** <***> Sent: Friday, May 26, 2023 at 02:36:13 PM GMT+2 Subject: Feedback Notepad - *** () Good day

We appreciate that you took the time to respond to our survey and would
love to hear more from you so we may improve.
I attempted to call you and was unsuccessful, I will call again. Should you
have an alternative contact number that I may reach you on, please let me
know. If you prefer to communicate via e-mail you may respond on this
mail.

Have an awesome day further and be safe.

Kind regards
Hloni Maduna
Client Liaison Officer, Outsurance
Tel- ***

I DIDNT GOT ANY FEEDBACK FROM MY QUERY



OUTsurance
OUTsurance's reply29 May 2023, 16:10
Official
Good afternoon Tsokotla,

Thank you for your further feedback.

Yural is aware of your request and will communicate with you on email. 

Regards,
The OUTsurance Team 
OUTsurance
OUTsurance's reply31 May 2023, 11:28
Official
Good morning Tsokotla,

Thank you for allowing us the opportunity to review your matter.

Our assessing manager Siza was unsuccessful in his attempts to contact you and has subsequently sent you an email discussing the outcome of your claim.

Please provide him with a date and time convenient for you and he will call you then.

Regards,
The OUTsurance Team