ZS
Zahed S

1 reviews | Active since Dec 2019

23 Dec 2020, 11:59

PLEASE GET A MANAGER TO CALL ME URGENTLY REGARDING A SALES AGENT (BRIGHT) THAT DECEIVED ME

Good day,

To the Manager.

Please give me a call urgently regarding consultant (Bright) who has deceived me into processing a package that was not agreed on.

ID – *** CELL – ***

I look forward to an urgently call as there is no other way to contact the company.

This is probably why the sales agents deceive customers cause they know there is no way for us to get back to them telephonically.

I have been trying for two days with MTN to get the consultant to call me back and to get some kind of contact info.

Bright – I am sure you have received the emails from MTN asking you to get back to me, why have you not? Do you feel good that you have deceived me?

I am done with MTN and its trade partners, now I see that MTN or its trade partners are not capable of taking care of its customers. Which is why I need this contract cancelled and I am going to use another service provider.

Please cancel this contract by the end of business today. I am moving over to Vodacom, they know how to treat their customers.

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Replies (1)
ZS
Zahed S's update23 Dec 2020, 15:00
Reviewer Update
3 hours later still awaiting a call, i want you and your Company to have a look at what your website says. 1000 seats and still no call, just goes to show the kind of Company you guys operate. (Our exclusive 1000-seat, state-of-the-art Contact Centre is fully operational 24 hours a day, 7 days a week, based in Durban, South Africa.)