Terrible after sales backup

Terrible after sales backup. I bought a very expensive National Luna camping Fridge/Freezer from the TygerValley Cape Town branch. The freezer stopped freezing (outside the guarantee period) and I took it back to the store for repairs. I was expecting poor service but I wasn't prepared for what I actually got. The staff were hardly even able to book in the unit for repairs, they were so inept. Then, I waited 2 weeks for any response/feedback. Nothing. After 2 weeks I decided to call back to ask for an update. The "repair person" read back my fault report as if this represents what he did in the past 2 weeks to repair the fridge and claimed he's waiting for a "probe" that is only arriving the next day. I told him, as I told 3 staff members when I booked in the fridge for repairs that it has nothing to do with the probe. Anyway, he told me he will call me back the next day. Of course he didn't call me back and I called back the store again. After being put on hold for 5 minutes and having to call back again, I finally got through to the "repair person" again. Of course he told me that the probe didn't work (I don't even think he did anything) and he had to send it to National Luna in Johannesburg. I could have just sent it to them myself, why do I need to work via Outdoor Warehouse's abysmal service? Just tell me upfront that you will not be able to fix the fridge to save me the hassle and 2 weeks of wasted time. I'm actually glad (to a certain extent) that it broke outside of the guarantee period, otherwise I'm sure I would have had to wait months to get it fixed. I don't think I'll buy from Outdoor Warehouse again. National Luna should also stop using them as a reseller.