Received wrong order with NO attempt to correct it

I am extremely disappointed with the service I received from Outdoor Warehouse. I ordered an Ash Stanley IceFlow, but they sent me a Stanley Quencher instead. When I emailed them about the mistake, they were unhelpful and dismissive. Their response was that I could either take it to the nearest store (which is not close to me) or, if I "really do insist," they could arrange a courier collection—but they made sure to mention the courier is experiencing a backlog. No apology was given, and they made no effort to fix their mistake, especially since the item I originally ordered is now out of stock. This was supposed to be a gift for someone and now thanks to them it won't be on time and I need to make another plan! This lack of accountability and poor customer service is unacceptable. I will not waste my time or money with Outdoor Warehouse again and would not recommend them to anyone.