PORTABLE TOILET MANUFACTURER FAULT!!!BUT STAFF ARE EVEN WORST THAN THE PROBLEM

I am utterly disturbed and embrassed that I could be treated this terrible by staff and management who didn't even have the decency to put me on hold but rather joked and insulted my ill mother because of a product I bought.

On the 24th December 2022.I bought a portable toilet for my mother's room as she has challenges to get to the bathroom. The product was almost R2000 and not that the price was an issue but I never thought exactly 8days latet the product would break.

When she flushes the flushing system handle is hard to press irrespective if it is for which ever use she unfortunately struggles to get the wasted flushed.

The first techican I spoke to decided he and his colleagues would poke fun at the situation while i could hear the entire conversation.He laughed and joke with our people on the offices saying things like "the **** probably can't go down",and meaning disrespectful and disgusting things that I can't believe people would say while there is a customer on the call listening in on this.

What hurt the most is that I don't even want a refund or anything I was calling to spare myself the embrassment of bringing in a portable toilet that clearly has a technical fault which isn't caused by a customer but the the manufacturer.

How dare I be insulted and degreed by people who do not even know the situation and that over a phone call.

I then told the guy while he came back on the line that I was absolutely hurt and upset that he could laugh and joke about something this serious.He then said there is nothing he could do for me.He continued to laugh as if it's my elderly mothers fault the product is not working.

I asked to speak to a manager.He name is Lorrine or so she says and what an even worst experience while asking her if that is how her staff behaves and explaining what has just happened she doesn't even apologize. She simply asks what the problem as if I'm just a burden to her.

She took my number but ofcause she isn't bothered to try and fix what her staff has just done to verbally hurt me over a phone call instead of helping me.

I don't mind purchasing another or a different one as I said it's but the money it is about a manufacturing fault of the product and the only way to have found that there is a problem is to have used the product so how else would I have known but was it necessary to be embrassed and to be humiliated by the technican (who ever it was)and his colleagues how can you guys give service to customers like this. OUTDOOR WAREHOUSE how can you allow your staff to humiliated customers and not even help them when there is a fault with your product? No apology no assistance but I bought a product that I can't return,that is problematic 8days after purchasing and then still to be humiliated and degraded by staff WOW...I don't expect anything will come from this because the customer is clearly the one who is wrong for complaining about a product that her mother needs but it's her mother's fault as your staff say because she doesn't know how to flush her S#!t the staffs words not mine.WOW RONDEBOSH YOUR SERVICE IS SHOCKING