BvdW
Ben van der Walt
1 reviews | Active since Jul 2011
07 Aug 2020, 17:53
Poor Service
Did order cooler box, when they did not call, I revisited the Centurion Branch, they could not find such a order, then they reorder Ref No 98362. When I did not received a call as per promised date, I called the Branch at 16:00, did talked to floor assistant, "sir I call you back"". At 16:55, I call the branch again, talk to Madeleine, the Branch Manager, once again "ek bel u terug", its now 17:50, and still no call from the Manager.
Is this the type of service that you provide in times when everyone should deliver better service due to the lost of business during COVID.
Trust that this will open eyes or Outdoor Warehouse Directors
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Replies (1)
Outdoor Warehouse's replyOfficial
01 Sept 2020, 13:19Hi Ben
Our apologies for the delay. The item was transferred between stores & due to stock taking at our Alberton store, the cooler was sent later than expected and arrived at Centurion after the initial indicated delivery date.
We aim to improve on our communication going forward.
Kind Regards
Our apologies for the delay. The item was transferred between stores & due to stock taking at our Alberton store, the cooler was sent later than expected and arrived at Centurion after the initial indicated delivery date.
We aim to improve on our communication going forward.
Kind Regards
Outdoor Warehouse's reply01 Sept 2020, 13:19
Official
Hi Ben
Our apologies for the delay. The item was transferred between stores & due to stock taking at our Alberton store, the cooler was sent later than expected and arrived at Centurion after the initial indicated delivery date.
We aim to improve on our communication going forward.
Kind Regards
Our apologies for the delay. The item was transferred between stores & due to stock taking at our Alberton store, the cooler was sent later than expected and arrived at Centurion after the initial indicated delivery date.
We aim to improve on our communication going forward.
Kind Regards