ODW online not recommended - rather go into the outlet

I placed an order online which was delivered to an outlying area within 48 hours - that was fantastic. However, the incorrect item, R1000 below the price which I paid, was delivered. Since then it has been the one unsatisfactory engagement after the other. ODW claims that the incorrect item needs to be collected first before the correct one can be dispatched. The driver who collected the item was unprofessional, rude and uncooperative. Wanted the collection note "as per the sheriff's request" - have you ever??? Another day later, I am told the new item will only be delivered in another two days - this will be longer than a week after the incorrect item was delivered in the first place. Do yourself a favour and do not order from ODW online. Rather take a drive to the closest outlet and buy it there.