NEVER SHOP ONLINE! Shipping costs are confusing, make zero sense, and plain right disgusting

My total online order came to R13100. My delivery address was in the CBD of CT. The delivery cost and policy is super confusing. I was charged a whopping R700 delivery fee on my order of R13100. You would think that, if they state an order over R800 includes free delivery unless it is heavy or large, would be quite transparent... but it was not. Every single item could be carried to my car by myself (with a bit of struggle) when I returned it. The only item I could not carry alone, was a storage box they delivered FILLED with other items I bought. Now imagine a 70L plastic storage box FILLED with other items. How is this my fault for being heavy? So I contacted them via their online contact form, and the response that I got was that they "charged me per item"... so this is too confusing. Does this mean that every item I bought that cost less than R800 had a R100 delivery charge on it? CRAZY! I am so incredibly disgusted and shocked. How can an item that costs less than R100 have a R50 delivery charge on it? And if it is slightly bigger this goes up to R100 or even R250 just for delivery, even though my total order on the online shop was over R10000? So read carefully guys, the policy does not state "Free delivery on ORDERS over R800", it states "Free deliver on ITEMS over R800". No other online order I have EVER done except when it came through customs from USA or Europe has EVER had such a laughable delivery cost policy.

I will never support this shop, not online, neither any of the outlets in the country. What a joke.