Lack of Communication and service

Do not bother contacting Outdoor Warehouse either telephonically or via email.

I contacted their Customer Care number enquiring about a protective cover, for the Vigorpool, Captain 1200 Inverter, which I purchased at their Fourways branch.

The lady who took my call promised to phone me back with an answer on where I can get the protective cover, I never received a call back from her.

I then contacted them two weeks later via email, received a reference number on the 27th of June and to date nothing further.

I have also tried contacting the Vigorpool head office in South Africa both via email and telephonically, nothing, no response.

Neither Outdoor Warehouse nor Vigorpool has responded to my enquiry.

Makes me wonder if the product I purchased was a good buy or not, if both companies cannot respond about an enquiry what chance do I have if the product fails to deliver?