Horrible Outdoor Warehouse Online Delivery Experience and Customer Service

Outdoor Warehouse provided Dawn Wing/DPD Laser the incorrect delivery address, but I luckily noticed this and updated the address before delivery.

My parcel was out for delivery on Tuesday after correction of the address but then I received a message on delivery failure with no further details.

I received no call from Dawn Wing Couriers so I emailed them twice. I received no response on email so I contacted them telephonically a few minutes ago.

They mentioned that the parcel will be out for delivery tomorrow and I will receive an SMS about the delivery. On Thursday, absolutely nothing happened!

I am not sure what the issue is, but this has not been the worst delivery/e-commerce experience I have had in South Africa.

I also contacted Outdoor Warehouse customer support - no response!