FS
Fanie S

1 reviews | Active since Jan 2013

20 Aug 2015, 11:21

Great Service

I received a LED Lenser H7 headlamp as a present a year ago. The charging point of the headlamp got damaged. I was not sure where the unit was bought. I noticed that Outdoor Warehouse was retailing this brand.<br> <br> I took the headlamp to the Centurion branch. They accepted it, I paid a nominal shipping fee, and they send it off to get a costing to get the unit repaired.<br> <br> A couple of weeks later I was contacted by both SMS and telephone. The outcome was not repair the headlamp, but in fact to exchange it for not only a brand new unit, but the latest (upgraded) model.<br> <br> I visited the Centurion Gate branch and was handed a brand new LED Lenser H7R2 headlamp, no fuss at all.<br> <br> Great service!<br> Regards, Fanie Swart

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Replies (1)
Outdoor Warehouse
Outdoor Warehouse's reply20 Aug 2015, 11:32
Official
Hello Fanie S,

Thank you for the wonderful compliment.

We are delighted to hear that you are pleased with the service delivered. We will be sure to pass it on to the store and relevant senior management.

Regards

Kaylynn