Fantastic service, know how and assistance!!!

Following a really poor customer service experience from the online Outdoor Warehouse ***) staff, I had decided that OW was a place I would NEVER support. However they were a very convenient place to view merchandise and then purchase it elsewhere.(Incidentally this +-R100,00 item nearly lost them a sale of R12000,00!!!!)

So when we were looking to purchase a portable camping fridge/freezer we did the usual Google research and price checks. We found what we were looking for at R1500 cheaper than Outdoor Warehouse ***), so that was the obvious choice.

However, we both wanted to physically see the unit first so we went to OW Zambezi (in Montana, Pta) to check them out.

What a pleasant surprise!! We were assisted by Victor who was extremely knowledgeable and helpful. Thanks to him we changed brands (the one we wanted had a lot of returns, which is never a good thing), and we purchased exactly what we wanted, at the same price as that unit was available anywhere else!

So thanks to Victor OW now have a new very committed customer, who will be telling this POSITIVE story to anyone who will listen!!!

Thank you.