AS
Aaron S

1 reviews | Active since Aug 2012

08 May 2015, 15:52

Essentially accused of *****

I was in the market for a Go Pro Hero 4 Black camera. A competitor of yours had the camera for sale for R 7995, but when I did a Google search I found the same product advertised on your website for R 7500 ( [URL Removed] ). As a result I visited your Willowbridge branch with the intention of buying both the camera and accessories for it. This was at 14:00 on Friday 8 May 2015.<br> <br> The camera was priced at R 7995 in your branch and so I asked the assistant why it was priced that high when your website indicated a lower price. He went and called the branch manager who proceeded to tell me that the price I had seen on your website was impossible and that I must have doctored a screenshot on my phone to have it display that price. Your branch manager effectively accused me of attempting to de***** your store and he did this in front of staff and clients.<br> <br> I walked out and went straight to your competitor where I spent R 13500 on both the camera and accessories.<br> <br> Your branch manager and/or store was not obliged to sell the camera to me for R 7500 - your branch manager should have (1) apologised and (2) simply stated that there was a misunderstanding.<br>

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Replies (1)
Outdoor Warehouse
Outdoor Warehouse's reply08 May 2015, 16:11
Official
Hello aquarat,

We are sorry to hear you received poor service from our store. Your feedback will be forwarded to the relevant personnel who will be in contact with you soonest.

Regards

Kaylynn Lang