Disgust in store manager/ Supervisor and general ethical service

Please can someone from Head office (Management) not a general staff member contact me in relation to my Issue which I have.

Store of complaint: Located in: Stoneridge Centre, Address: Blackrock St Shop 70 & 71, Stoneridge Centre, Modderfontein. Product of complaint: Intex Blow Up Mattress

Nature of complaint:

The very same night I purchased the mattress it deflated slowly during the evening (bearing in mind this was inside the house on clean, dry tiles. I Took the mattress back the very next day, the lady which assisted me was absolutely rude and obnoxious. She advised that they will book it in and see where the fault is and that it it company policy that they are not to exchange the product however will need to take it in for evaluation and repairs need to be done if necessary and would take a month to come back???? I was not happy about the fact that I had just paid for a product which was faulty and then was told that I cannot get a replacement and will take a month for them to advise what is the issue? (They will be in touch they said) 2 months later with no phone call I returned to the shop and asked about the mattress, they claimed that they had tried to call me, which they did not do. or why would i ask them why they did not call?? its my product which I have paid for and waiting for? When i was there firstly they could not find my mattress, they then said there was problem with the valve, then they changed their minds and said no it had a puncture, then after a few minutes they said that they need to send it in to see what the problem is as they don't know what the problem is? in all this the manager or team leader is the most unprofessional, rude and *********. 2 weeks later I went back as I still had no phone call. Needless to say they still did not know where my mattress was and was told to come back in a weeks time, I went back again after a few weeks and again no one knew where my mattress was after being at the shop for about an hour ( when i had prior arrangements which I was late for) eventually was given a mattress...... now the fun starts.. firstly when I gave the mattress back it was in its box with the pump and the pillows, i was just given a mattress, when I asked for my box and accessories again another run around was done, and was given a damaged box which looked like used products in where as I did not use any of the accessories. When I had asked what was wrong with the mattress they told me that it had a hole...... ummmmm you should have seen the size of the hole and the patch which was on (not my) mattress. after all the run around and absolute disgusted I told them that I do not accept what I have been given or the way that I have been treated and that I will be going to head office, needless to say they did not seem to be bothered at all... now that already tells me something. I have not received a call an email or any sort of communication regarding my product which I purchased and you have my money and i have no product? If you were me what would you do? and how would you feel? and above ALL what are you going to do about this and am I actually going to get my product? and also consider the run about, frustration, late coming of my prior arrangements, my petrol and my time and me being treated unfairly, badly and as if I am an idiot. I was definitely not being treated like that when I was giving you my bank card? but thereafter everything went downhill.... I would appreciate it if HIGHER MANAGEMENT or the MD or CEO can contact me as I do not want to speak to any other management or supervisor as they have no ethics as you can hear from above. As It has been about 6 months already!

yours sadly Sharleen