1 reviews | Active since Sept 2011
Disappointing service & no reply or feedback from customer care
<p>On 21 June 2017 I had the below very bad experience with Outdoor Warehouse. I took the trouble of phoning their customer care and send the email below as they requested on the same day. It is now 26 June 2017 and to date I had now reply from then.</p> <p>Very dissapointing service. Wanted them to order in First Ascent Jacket as they did not have my size in store. They can order it, but expect me to pay NON REFUNDABLE DEPOSIT. I do not have a problem to pay a deposit, but I do have a problem with it being non refundable as what happen if the jacket does not fit, or have a hole in it!? According to Sunningdale Outdoor Warehouse manager it is then just to bad, you loose your deposit - AND IT IS NOT AS IF FIRST ASCEND IT CHEAP TO BEGIN WITH! TOTALLY UNACCEPTABLE AND *********</p>
One week after I posted complaint on Hello Peter & Facebook, Outdoor Warehouse ask me to inbox them my details so that their customercare team can contact me...... it is now another day later and still nothing from customer care. Would really not recommend Outdoor Warehouse to anyone as their customer care is non existend.
One week after I posted complaint on Hello Peter & Facebook, Outdoor Warehouse ask me to inbox them my details so that their customercare team can contact me...... it is now another day later and still nothing from customer care. Would really not recommend Outdoor Warehouse to anyone as their customer care is non existend.