Third week of trying to contact outdoor decor, Henry Green, to resolve unfinished poorly done Astro turf installment

<p>Three weeks ago Henry Greenway from Outdoor decor installed Astro turf on our property. We paid 75% of the quoted total amount prior to the job being started... were sold on the reassurance from Henry that the suppliers of the Astro turf are "phenomenal" with what they provide and after installation services... much to our horror outdoor decor used "off cuts" from their larger jobs and what material was available at the time (these were Henry's words when asked by us why is it not a single piece and have you used smaller pieces which do not match and have left visual join lines as well as different shades) ... we certainly did not pay R 13 k for 24 sq m to have off cuts from his larger jobs used on our premises... moving forward He th reassured us that the join lines will dissapear and the patches</p> <p>will appear to blend in with the rest of the turf within a week or two. Well the turf looks as bad as it did the day it was fitted, three weeks later. We were unable to contact outdoor decor for two weeks, calls and emails were ignored. After placing my first complaint about outdoor decor on hello peter we were messaged by Henry to resolve the problem. When the time came for him to arrive, after waiting a morning he let us know he could not replace the turf as he was unable to get hold of his "phenomenal" supplier. The waiting game and poor communication has been a recurring problem and now find ourselves in the same position as a week ago where we are unable to contact outdoor decor and our messages aren't being responded too. </p> <p> </p> <p> </p> <p> </p>