Our kulture shop ****mers

I placed an order last week Thursday and I received my delivery yesterday. But it was an incorrect item and I tried all channels to get hold of them with no luck.they're ignoring calls and they don't respond to emails. My son started chatted with them and the lady is so Rude. They don't have a store and it's clear that you have lost your money down the drain. The lady even used vulgar words to my son. I would advise people to buy from legit stores where you know that people have been trained on how to handle customer service.