Misleading and bad service

Great was my surprise to find that my complaint was not the only one. On 16 September 2017 we have paid a deposit for a customized cupboard. Annelise promised that the cupboard will be delivered to our address on 20 September 2017 as she regularly travels to Pretoria. Numerous phone calls and sms's between us followed - without any success. With every telephonic discussion Annelise had a different excuse - even her daughter **** about a so- called delivery "the next day". My attorney advised me this afternoon that she was unable to deliver the letter of demand via email (as advertised on her business card) as the address is not a valid address. I am also going to contact the Consumer Council.