Please do not buy from OUKITEL STORE.

After Oukitel Store ****med me to purchase from them on 13 January 2023, and they didn't deliver, I requested a refund in line with their refund policy. The kept on with delaying tactics. On 6 February they responded, "I'll give you your tracking number latest tomorrow afternoon, can be today." still nothing happened. On 10 February I rep**** "Hello, again you are ignoring me, and I will continue with an campaign to discredit you and seek advice on a way forward." They rep**** "Your refund can be processed, however we have noticed your reviews." I rep**** "You really did not gave me another choice. I am desperate and will try anything. You are not fair and is just giving me lies!!! Tell what must I do, I will beg you if it will help. They reply: "Noted". On 14 February I communicated again "Hello, what is the way forward? Anger is creeping back to me and I need to know what I must do." They didn't answer my question but responded "We don’t think is a good idea run around all over internet giving us one star, the best possible way is to communicate with us. I did reply that I will start a dispute process, but they didn't reply.