1 reviews | Active since Jan 2025
Worst online shopping experience
I placed my order in the 4th of December 2024, the product shows as in-stock I paid full price, however the next day after I reached out to them confirming my order, they called to say it was out of stock and that they will receive stock in 2 weeks. After the 2 weeks passed they said it was delayed. They finally received the stock and I received my tracking number at around 3pm, on the same day around 7pm they sent me a whatsapp to say the product was once again out of stock so they were sending me a different color. This was a Friday, the following Monday the parcel went missing and they had to do an investigation. So they sent out a new package. On the 30th of December 2024 I finally received my package!!. The customer service was horrible they didn't reach out to me I had to contact them through everything my messages and calls would go unanswered and when I did get through to them they had an excuse for everything going, every time I was told they will call me with an update in 30 minutes they didn't.... also having products on your website showing as instock when you know is out of stock is false advertising.. just incase you didn't know that!. Needless to say I will never be purchasing here again
Oukitel S.A Team
Oukitel S.A Team
