Update on review - Oukitel Phones and service

This is an update on my previous 1 star review.

Oukitel South Africa do care and help their customers.

After having all the problems listed below, Oukitel did their utmost best to sort out the problems. Sent me back my phone after testing it, still did not work. Oukitel offered me a new device, at this stage I did not want the C50 anymore.

Oukitel offered me another model, WP50, at a discounted price.

Which I have, and it works perfectly.

Thanks Oukitel.

(I cannot rate 5 star due to all these issues, but I can recommend them)

SNIPPET FROM ORIGINAL REVIEW "To try and support local I decided in buying from South African distributor. BIG Mistake.

Received a requested quote from Cebo for a C50 phone on 29 November 2024. Paid for the phone same day. Received the phone on 5th December. Checked the phone, could not make or receive calls. Reported this immediately to Oukitel. Took the phone to MTN and they confirmed it is a Phone problem.

Phone was sent back to Oukitel on 10th December and delivered at Oukitel, as per courier documents, on the 12th of December. (as per their sales agreement)

Checking of the phone only happened a week later by Oukitel. On the 19th of December it was confirmed that the device has been updated and working and WILL be shipped back by close of business on the 20th December.

To date (24/12/2024) No communication was received wrt shipping or delivery. Emails and whatsapp messages are ignored and i receive automated responses. I started copping in Oukitel global on email correspondence."