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Ngwenyana Godfrey Sihlangu ngsihlangu
1 reviews | Active since Jul 2023
16 Mar 2024, 11:46
The service I received from Oukitel was excellent and professional
The service I received from Oukitel was excellent and professional. Although they could not fill my order. I was made happy by the way my alternate order was filled with a little discount on the extra amount I had to pay. Happy with the way Ms Brooms handled my order. Disappointed by their courier of choice though The Courier Guy who although they collected the parcel from their Bryanston PUDO on Friday 11:30, they could not deliver it earlier than Wednesday in Soweto in these days of Amazon quick delivery.
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Oukitel South Africa's replyOfficial
19 Mar 2024, 10:14Thank you, Ngwenyana, for taking the time to share your feedback. We're delighted to hear that you found our service excellent and professional. We always strive to ensure our customers are satisfied, even when we face challenges like being unable to fill your initial order. It's great to know that Elfa was able to assist you effectively and that you were pleased with the way your alternate order was handled, along with the discount provided.
We apologize for any inconvenience caused by the delay in delivery by our courier partner, The Courier Guy. We understand the importance of timely delivery, especially in today's fast-paced world, and we'll certainly address this issue with them to ensure smoother service in the future.
Your feedback is invaluable to us as we continually strive to improve our services. We hope to have the opportunity to serve you again in the future and provide you with an even better experience.
We apologize for any inconvenience caused by the delay in delivery by our courier partner, The Courier Guy. We understand the importance of timely delivery, especially in today's fast-paced world, and we'll certainly address this issue with them to ensure smoother service in the future.
Your feedback is invaluable to us as we continually strive to improve our services. We hope to have the opportunity to serve you again in the future and provide you with an even better experience.
Oukitel South Africa's reply19 Mar 2024, 10:14
Official
Thank you, Ngwenyana, for taking the time to share your feedback. We're delighted to hear that you found our service excellent and professional. We always strive to ensure our customers are satisfied, even when we face challenges like being unable to fill your initial order. It's great to know that Elfa was able to assist you effectively and that you were pleased with the way your alternate order was handled, along with the discount provided.
We apologize for any inconvenience caused by the delay in delivery by our courier partner, The Courier Guy. We understand the importance of timely delivery, especially in today's fast-paced world, and we'll certainly address this issue with them to ensure smoother service in the future.
Your feedback is invaluable to us as we continually strive to improve our services. We hope to have the opportunity to serve you again in the future and provide you with an even better experience.
We apologize for any inconvenience caused by the delay in delivery by our courier partner, The Courier Guy. We understand the importance of timely delivery, especially in today's fast-paced world, and we'll certainly address this issue with them to ensure smoother service in the future.
Your feedback is invaluable to us as we continually strive to improve our services. We hope to have the opportunity to serve you again in the future and provide you with an even better experience.