VN
Vuyi N
1 reviews | Active since Jun 2024
27 Jun 2024, 11:56
Shipping delay affected my plans
The shipping delay from Ouklitel Store affected my plans significantly. I needed the phone for work trip, and it arrived after I had already left. If shipping times are going to be extended, customers should be informed upfront to avoid such issues. Overall I am happy with my new phone and endoscope!
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Replies (1)
Oukitel South Africa's replyOfficial
27 Jun 2024, 14:51Hi Vuyi,
Thank you for your review and valuable feedback. We apologize for the shipping delay and any inconvenience it caused with your work trip. Your suggestion about informing customers upfront about extended shipping times is noted, and we will work on improving this aspect of our service. We're glad to hear that you are happy with your new phone. If you need any further assistance, please don't hesitate to reach out.
Best regards,
Oukitel
Thank you for your review and valuable feedback. We apologize for the shipping delay and any inconvenience it caused with your work trip. Your suggestion about informing customers upfront about extended shipping times is noted, and we will work on improving this aspect of our service. We're glad to hear that you are happy with your new phone. If you need any further assistance, please don't hesitate to reach out.
Best regards,
Oukitel
Oukitel South Africa's reply27 Jun 2024, 14:51
Official
Hi Vuyi,
Thank you for your review and valuable feedback. We apologize for the shipping delay and any inconvenience it caused with your work trip. Your suggestion about informing customers upfront about extended shipping times is noted, and we will work on improving this aspect of our service. We're glad to hear that you are happy with your new phone. If you need any further assistance, please don't hesitate to reach out.
Best regards,
Oukitel
Thank you for your review and valuable feedback. We apologize for the shipping delay and any inconvenience it caused with your work trip. Your suggestion about informing customers upfront about extended shipping times is noted, and we will work on improving this aspect of our service. We're glad to hear that you are happy with your new phone. If you need any further assistance, please don't hesitate to reach out.
Best regards,
Oukitel