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MornAA(C) Genade

1 reviews | Active since Sept 2011

21 Aug 2026, 09:13

"Rugged" Smart Watch BT101 not rugged at all

I bought the 'Rigged' phone and was hugely impressed with it and decided to buy the 'Rugged' BT101 Smart Watch too. 6 Months down the line the face/touch screen was non-responsive, after struggling my **** off to get hold of Support, they eventually collected the watch...Inspection report came back, it's water damage - the only water it has ever seen is with me in the shower on which Support said this claimed 'Rugged' Water Resistant watch is not covered for water/warm water contact e.g. shower water, Conclusion is that I have a Rugged Water Resistant Smart Watch which is scared of water/shower. I had to pay for the repairs. repairs (inlc collection/deivery) amounted to almost the same amount I initially paid for the watch...I now 'gifted' my Rugged Water Resistant to someone who doesn't like showering. My old/previous 'Fong-Kong' Temu smart watch is back on my arm, shower after shower.

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Replies (1)
Oukitel South Africa
Oukitel South Africa's reply21 Aug 2026, 10:55
Official
Thank you for sharing your experience, MornA. We’re sorry to hear about the difficulties you experienced with your BT101 Smart Watch and the frustration caused by the repair process.
We understand your concerns regarding the watch’s water-resistance capabilities and the repair costs incurred. Water-resistance ratings have specific limitations and conditions, and we appreciate that these expectations may not have been clear in your case.
We would like the opportunity to review your case and the inspection findings in more detail to ensure that the matter was handled correctly. Please contact our Support team with your repair reference/order details so that we can investigate this further and provide you with a proper response.
We apologise for the inconvenience and appreciate you bringing this matter to our attention.