LL
Liam L
1 reviews | Active since Jul 2025
16 Dec 2025, 11:56
Refund promised to be processed the day of 10 December- No refund reflecting as of 16 Dec.
This is a continuation of my previous issue still not resolved from November. Last week the 10th December I was promised my refund for that faulty WP38 (second time sent back). I followed up on their WhatsApp number again yesterday the 15th December asking where is my refund, no response. I asked twice . And there is no refund. To all potential buyers please note that they don't offer replacement phones or allow you to do a swop and upgrade after 4 months. Even though the phone had constant freezing issues. This was a phone for my son, and all these up and downs leaves mu son without a phone.
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Replies (2)LL
Liam L's updateReviewer Update
19 Dec 2025, 10:54My refund has been paid and received. This chapter is now closed.
LL
Liam L's update19 Dec 2025, 10:54
Reviewer Update
My refund has been paid and received. This chapter is now closed.
Oukitel South Africa's replyOfficial
05 Jan 2026, 15:10 Hi Liam,
Thank you for taking the time to share your experience, and we sincerely apologise for the frustration and inconvenience this situation has caused you and your son.
We understand how disappointing it is when a refund takes longer than promised, especially after multiple follow-ups. This is certainly not the level of service we aim to provide, and we apologise for the lack of response on WhatsApp as well.
Your feedback has been noted, and we will escalate this matter internally to ensure the refund status is urgently checked and resolved. One of our team members will reach out to you directly to provide an update and assist in closing this matter as soon as possible.
We truly appreciate your patience and thank you for bringing this to our attention.
Kind regards,
Oukitel SA
Oukitel SA
Oukitel South Africa's reply05 Jan 2026, 15:10
Official
Hi Liam,
Thank you for taking the time to share your experience, and we sincerely apologise for the frustration and inconvenience this situation has caused you and your son.
We understand how disappointing it is when a refund takes longer than promised, especially after multiple follow-ups. This is certainly not the level of service we aim to provide, and we apologise for the lack of response on WhatsApp as well.
Your feedback has been noted, and we will escalate this matter internally to ensure the refund status is urgently checked and resolved. One of our team members will reach out to you directly to provide an update and assist in closing this matter as soon as possible.
We truly appreciate your patience and thank you for bringing this to our attention.
Kind regards,
Oukitel SA
Oukitel SA