RB
Renier B
1 reviews | Active since Mar 2025
28 Mar 2025, 23:38
Phone is broken
I dropped the phone 30cm and the whole screen is cracked. Ruggerd phone???
Helpful (0)
Replies (1)0
Replies (1)
Oukitel South Africa's replyOfficial
31 Mar 2025, 06:54Hi Renier,We’re sorry to hear about your experience. While rugged phones are designed to withstand drops from up to 1.5 meters on even surfaces, they are not indestructible. If the surface is uneven or pressure is app**** at the moment of impact, the screen can still crack.We’d be happy to assist you further with a repair. Can you please contact us directly via ***, and we’ll help get this sorted for you.
Best wishes,
Oukitel SA Team
Best wishes,
Oukitel SA Team
Oukitel South Africa's reply31 Mar 2025, 06:54
Official
Hi Renier,We’re sorry to hear about your experience. While rugged phones are designed to withstand drops from up to 1.5 meters on even surfaces, they are not indestructible. If the surface is uneven or pressure is app**** at the moment of impact, the screen can still crack.We’d be happy to assist you further with a repair. Can you please contact us directly via ***, and we’ll help get this sorted for you.
Best wishes,
Oukitel SA Team
Best wishes,
Oukitel SA Team