GB
Gawie B
1 reviews | Active since Aug 2024
18 Jan 2025, 17:44
Oukitel SA Repairs
OT6 Tablet got stuck in a boot loop after three months. Fantastic service and help from Mbali to get transport organised from Bloem and back. Would have loved to get a report of what went wrong though. Excellent after sales service!
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Oukitel South Africa's replyOfficial
20 Jan 2025, 11:28 Dear Gawie,Thank you for your 4-star review and for sharing your experience with us. We sincerely apologize for the inconvenience caused by the OT6 Tablet getting stuck in a boot loop. However, we're thrilled to hear that Mbali provided fantastic service and assistance in organizing the transport from Bloem and back – we'll be sure to pass along your kind words to her!We appreciate your feedback about the lack of a report on the issue and will take this into consideration to improve our communication and transparency in the future. Ensuring our customers are fully informed is a priority, and your input will help us enhance our after-sales service.Thank you once again for your support, and please don’t hesitate to reach out if you have any further questions or need assistance.Best regards,
Oukitel Team
Oukitel Team
Oukitel South Africa's reply20 Jan 2025, 11:28
Official
Dear Gawie,Thank you for your 4-star review and for sharing your experience with us. We sincerely apologize for the inconvenience caused by the OT6 Tablet getting stuck in a boot loop. However, we're thrilled to hear that Mbali provided fantastic service and assistance in organizing the transport from Bloem and back – we'll be sure to pass along your kind words to her!We appreciate your feedback about the lack of a report on the issue and will take this into consideration to improve our communication and transparency in the future. Ensuring our customers are fully informed is a priority, and your input will help us enhance our after-sales service.Thank you once again for your support, and please don’t hesitate to reach out if you have any further questions or need assistance.Best regards,
Oukitel Team
Oukitel Team