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chantelle A
1 reviews | Active since Feb 2016
05 Apr 2023, 20:48
Oukitel SA FANTASTIC!
Oukitel SA is in a unique and tricky position where a website with a similar name (Oukitel STORE) is de*****ing people. BUT Oukitel SA is a BRILLIANT service provider that goes ABOVE and BEYOND to provide excellent Customer Service. When we struggled with the fear that the order had been placed with an ********* supplier? Kayla and Jurgita patiently answered all questions, never became impatient and never avoided correspondence. Delivery was speedy, the package came with a marshmallow Easter egg and a HANDWRITTEN note. BRAVO to a company OVER-delivering even in the face of a truly UNNECESSARY variable in the form of a similarly named ********* company. Oukitel SA for the win and DEFINITE referral!
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Replies (1)Oukitel South Africa's replyOfficial
25 Apr 2023, 13:05Dear Chantelle,
Thank you for taking the time to share your positive experience with Oukitel South Africa on Hellopeter. We appreciate your feedback and are thrilled to hear that you had a great customer experience.
At Oukitel South Africa, we strive to go above and beyond for our customers, even in challenging situations, such as dealing with dishonest competitors who carry a similar business name to us. We are glad that Kayla and Jurgita were able to assist you with your order and answer all your questions promptly and patiently.
We are also happy to hear that you received your package promptly and that our team went the extra mile by including a marshmallow Easter egg and a handwritten note. It is great to hear that our efforts did not go unnoticed and that you would recommend our company to others.
Thank you again for your kind words, and we look forward to serving you in the future!
Kind regards,
Oukitel South Africa Team
Oukitel South Africa's reply25 Apr 2023, 13:05
Official
Dear Chantelle,
Thank you for taking the time to share your positive experience with Oukitel South Africa on Hellopeter. We appreciate your feedback and are thrilled to hear that you had a great customer experience.
At Oukitel South Africa, we strive to go above and beyond for our customers, even in challenging situations, such as dealing with dishonest competitors who carry a similar business name to us. We are glad that Kayla and Jurgita were able to assist you with your order and answer all your questions promptly and patiently.
We are also happy to hear that you received your package promptly and that our team went the extra mile by including a marshmallow Easter egg and a handwritten note. It is great to hear that our efforts did not go unnoticed and that you would recommend our company to others.
Thank you again for your kind words, and we look forward to serving you in the future!
Kind regards,
Oukitel South Africa Team
