UA
Ummu A
1 reviews | Active since Jun 2024
18 Feb 2025, 07:31
Not a good buy
Pathetic. Can't hear on a "rugged" phone, yet it is supposed to be super loud so that you can use it in a noisy environment. Brand new and had to send it for an "upgrade/repair", didn't make a difference. The smart watch is not too smart either, really a waste of money. Trying to sell it all but no-one is interested because it has no resale value. Stuck with this unfortunate mess.
Helpful (0)
Replies (1)0
Replies (1)
Oukitel South Africa's replyOfficial
19 Feb 2025, 08:49Dear Ummu,
We're truly sorry to hear about your experience with our rugged phone and smar****ch. Our devices are designed to perform in tough environments, and we regret that yours did not meet your expectations. We understand how frustrating it must be to face issues with a brand-new product, even after a repair attempt.
We’d love the opportunity to make this right. We tried to call you, but we were unable to reach you yesterday. Please reach out to our support team at ***, and we’ll do our best to find a solution that works for you. Customer satisfaction is our priority, and we appreciate your honest feedback—it helps us improve.
Looking forward to assisting you.
Best regards,
Oukitel team
Oukitel team
Oukitel South Africa's reply19 Feb 2025, 08:49
Official
Dear Ummu,
We're truly sorry to hear about your experience with our rugged phone and smar****ch. Our devices are designed to perform in tough environments, and we regret that yours did not meet your expectations. We understand how frustrating it must be to face issues with a brand-new product, even after a repair attempt.
We’d love the opportunity to make this right. We tried to call you, but we were unable to reach you yesterday. Please reach out to our support team at ***, and we’ll do our best to find a solution that works for you. Customer satisfaction is our priority, and we appreciate your honest feedback—it helps us improve.
Looking forward to assisting you.
Best regards,
Oukitel team
Oukitel team