UA
Ummu A
1 reviews | Active since Jun 2024
19 Jun 2024, 08:38
It's not worth it - stick to the known brands..
The smart phone and smart watch which I bought from Oukitel are NOT SMART - it's difficult to set up and not easy to use. It also has a lot of glitches - I had to contact them a few times to have issues resolved. Speakers are horrible. Long story short: Stick to the Samsung's, Huaweis and iPhones!!! Even Xiaomi is better than Oukitel!!
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Oukitel South Africa's replyOfficial
19 Jun 2024, 10:47Dear Adiela,
Thank you for sharing your feedback. We are truly sorry to hear about your disappointing experience with our smartphone and smar****ch. Your satisfaction is our top priority, and we apologize for any inconvenience you encountered.
We understand that ease of setup and usability are crucial, and we regret that our products did not meet your expectations. Our team is committed to addressing the glitches and enhancing the user experience. We appreciate your patience in contacting us to resolve these issues and are working diligently to improve our customer support services.
Regarding the speakers, we are sorry to hear they did not meet your standards. Your comments are invaluable as they help us identify areas for improvement. We are actively working on refining our products and ensuring they meet the high-quality standards our customers deserve.
We understand that ease of setup and usability are crucial, and we regret that our products did not meet your expectations. Our team is committed to addressing the glitches and enhancing the user experience. We appreciate your patience in contacting us to resolve these issues and are working diligently to improve our customer support services.
Regarding the speakers, we are sorry to hear they did not meet your standards. Your comments are invaluable as they help us identify areas for improvement. We are actively working on refining our products and ensuring they meet the high-quality standards our customers deserve.
We acknowledge that other brands have set a high benchmark, and we strive to reach and surpass that level of excellence. Your feedback motivates us to continue improving.
If you have any further concerns or need additional assistance, please do not hesitate to reach out to our support team. We are here to help and would appreciate the opportunity to make things right.
If you have any further concerns or need additional assistance, please do not hesitate to reach out to our support team. We are here to help and would appreciate the opportunity to make things right.
Thank you for bringing this to our attention.
Best regards,
Oukitel team
Oukitel South Africa's reply19 Jun 2024, 10:47
Official
Dear Adiela,
Thank you for sharing your feedback. We are truly sorry to hear about your disappointing experience with our smartphone and smar****ch. Your satisfaction is our top priority, and we apologize for any inconvenience you encountered.
We understand that ease of setup and usability are crucial, and we regret that our products did not meet your expectations. Our team is committed to addressing the glitches and enhancing the user experience. We appreciate your patience in contacting us to resolve these issues and are working diligently to improve our customer support services.
Regarding the speakers, we are sorry to hear they did not meet your standards. Your comments are invaluable as they help us identify areas for improvement. We are actively working on refining our products and ensuring they meet the high-quality standards our customers deserve.
We understand that ease of setup and usability are crucial, and we regret that our products did not meet your expectations. Our team is committed to addressing the glitches and enhancing the user experience. We appreciate your patience in contacting us to resolve these issues and are working diligently to improve our customer support services.
Regarding the speakers, we are sorry to hear they did not meet your standards. Your comments are invaluable as they help us identify areas for improvement. We are actively working on refining our products and ensuring they meet the high-quality standards our customers deserve.
We acknowledge that other brands have set a high benchmark, and we strive to reach and surpass that level of excellence. Your feedback motivates us to continue improving.
If you have any further concerns or need additional assistance, please do not hesitate to reach out to our support team. We are here to help and would appreciate the opportunity to make things right.
If you have any further concerns or need additional assistance, please do not hesitate to reach out to our support team. We are here to help and would appreciate the opportunity to make things right.
Thank you for bringing this to our attention.
Best regards,
Oukitel team