DH
Dylan H
1 reviews | Active since Jul 2021
22 Sept 2023, 14:54
I got the WP20
I got the WP20. I initially had some concerns. Thought the phone was slow but it resolved with an automatic update. Then thought the screen scratched easily but thanks to Mbali from customer service, she figured out the standard screen protector that comes with the phone was still on (my bad). Even though I was fired up, she handled things with grace. Props to her! Good phone. Good customer service. I'm happy!
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Oukitel South Africa's replyOfficial
22 Sept 2023, 15:24Thank you so much for taking the time to leave a 5-star review, Dylan! We appreciate your feedback and are thrilled to hear that your initial concerns with the WP20 were resolved. It's great that the automatic update improved the phone's performance, and we're especially grateful for your kind words about Mbali from our customer service team.
We pride ourselves on providing excellent customer service, and it's wonderful to know that she handled the situation with grace and professionalism, even when you were understandably fired up.
Your happiness is our priority, and we're delighted to have you as a satisfied customer. If you ever have any more questions or need further assistance in the future, please don't hesitate to reach out. Enjoy your WP20!
We pride ourselves on providing excellent customer service, and it's wonderful to know that she handled the situation with grace and professionalism, even when you were understandably fired up.
Your happiness is our priority, and we're delighted to have you as a satisfied customer. If you ever have any more questions or need further assistance in the future, please don't hesitate to reach out. Enjoy your WP20!
Oukitel South Africa's reply22 Sept 2023, 15:24
Official
Thank you so much for taking the time to leave a 5-star review, Dylan! We appreciate your feedback and are thrilled to hear that your initial concerns with the WP20 were resolved. It's great that the automatic update improved the phone's performance, and we're especially grateful for your kind words about Mbali from our customer service team.
We pride ourselves on providing excellent customer service, and it's wonderful to know that she handled the situation with grace and professionalism, even when you were understandably fired up.
Your happiness is our priority, and we're delighted to have you as a satisfied customer. If you ever have any more questions or need further assistance in the future, please don't hesitate to reach out. Enjoy your WP20!
We pride ourselves on providing excellent customer service, and it's wonderful to know that she handled the situation with grace and professionalism, even when you were understandably fired up.
Your happiness is our priority, and we're delighted to have you as a satisfied customer. If you ever have any more questions or need further assistance in the future, please don't hesitate to reach out. Enjoy your WP20!