Great phone but take note of certain steps

Not too impressed. We ordered a model and chose Green and black. After paying or the phone, I was told there is only orange and black. I then rep**** that we want the Black one then (colour options were black and green, black and orange and Black). The phone arrived and it was black and orange. When I enquired, I was told that I said black. Yes I did say black, not black and orange. Anyway we are still keeping the phone. I am also annoyed that there is no consistency as my phone that I ordered last week, came with a see through plastic cover but this black and orange phone did not arrive with a cover. I asked where I can get a cover and was told they will check with their repair centre if there are covers or I must maybe look at Takealot. I the also requested, second time now(first was when we just purchased the phone), for a copy of my tax certificate. I was told at 14h26 earlier today, that they will "send it shortly". We need to close off July's books and can't because this invoice was not sent. Look, it's a great product and I'm happy with both phones, but inconsistencies with regards to which gets what phone cover, lack of an official invoice and advertising prices that does not include or exclude VAT, needs to be worked on. Great phones, I'm very impressed but the admin and T&C's need to be worked on so that consumers are aware.