kK
kobusbender K
1 reviews | Active since Jun 2016
11 Dec 2023, 00:44
Faulty WP18 Pro phone.
My thanks to Mbali that had my faulty phone picked up, repaired it free of charge and delivered it back to me. Phone now works 100%. Only worry is they did not tell me what caused the cracks and the heat around the camera lenses. I believe its that heat that drained the battery to last only 2.5 days. They replaced the cracked small piece of glass and the heat is completely gone. The battery will last now at least a week. Thanx Mbali.
Helpful (0)
Replies (1)0
Replies (1)
Oukitel South Africa's replyOfficial
13 Dec 2023, 10:13Dear Kobus, thank you for taking the time to update your review! We're glad to hear that Mbali was able to assist you promptly and that your phone is now working perfectly after the repair. Your feedback regarding the issue with the heat around the camera lenses and its impact on battery life is valuable to us. We'll make sure to take this into consideration for future improvements and communication with our customers. If you have any further concerns or need assistance, please don't hesitate to let us know. We're here to help!
Oukitel South Africa's reply13 Dec 2023, 10:13
Official
Dear Kobus, thank you for taking the time to update your review! We're glad to hear that Mbali was able to assist you promptly and that your phone is now working perfectly after the repair. Your feedback regarding the issue with the heat around the camera lenses and its impact on battery life is valuable to us. We'll make sure to take this into consideration for future improvements and communication with our customers. If you have any further concerns or need assistance, please don't hesitate to let us know. We're here to help!