AW
Amanda W
1 reviews | Active since Feb 2015
12 Jan 2026, 14:10
Don't buy Oukitel phone- GPS does not work. Customer service very poor
We have purchased an Oukitel WP 30. It was an absolute waste of money. We did not receive any support from Oukitel South Africa to improve our experience. It's time-consuming as the cell phone needs to be sent back every time it is returned to us. The phone software is very slow. The location does not work at all. GPS does not work.
The battery is excellent, and that was the reason we were interested in buying the cell phone. We cannot ****ion and move around with the needs of the business if the cellphone's GPS does not work or its very slow.
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Oukitel South Africa's replyOfficial
13 Jan 2026, 07:18 Hi Amanda,
Thank you for your feedback. We are sorry to hear about your experience and understand how disruptive it can be when a device does not meet your business requirements, particularly where GPS functionality is essential.
The GPS issue you described is not a common fault on the WP30 model and is usually related to software or configuration settings. For this reason, devices need to be returned for technical assessment, as accurate diagnostics and repairs cannot be completed remotely. Our team follows standard warranty procedures to ensure any issues are properly identified and resolved.
We acknowledge your frustration regarding turnaround times and repeated returns, and we regret that this has impacted your overall experience. We do appreciate your positive comment on the battery performance, which is one of the device’s key features.
Please contact us at *** so we can assist accordingly.
Thank you,
Oukitel SA
Thank you,
Oukitel SA
Oukitel South Africa's reply13 Jan 2026, 07:18
Official
Hi Amanda,
Thank you for your feedback. We are sorry to hear about your experience and understand how disruptive it can be when a device does not meet your business requirements, particularly where GPS functionality is essential.
The GPS issue you described is not a common fault on the WP30 model and is usually related to software or configuration settings. For this reason, devices need to be returned for technical assessment, as accurate diagnostics and repairs cannot be completed remotely. Our team follows standard warranty procedures to ensure any issues are properly identified and resolved.
We acknowledge your frustration regarding turnaround times and repeated returns, and we regret that this has impacted your overall experience. We do appreciate your positive comment on the battery performance, which is one of the device’s key features.
Please contact us at *** so we can assist accordingly.
Thank you,
Oukitel SA
Thank you,
Oukitel SA