Dissapointed and frustrated experience with oukitel south africa

I am deeply disappointed with my recent purchase from Oukitel South Africa. As a loyal customer who has bought multiple items in the past, this experience has left me frustrated and hesitant to order again. The service was appalling: the two sales ladies were unresponsive to my WhatsApp messages, emails, and phone calls.

While the sales manager was at least responsive, he was unhelpful and unwilling to listen to my frustration or provide any assistance in getting my fully paid-for items. Instead of offering support, he was dismissive, which only made the situation worse. To add insult to injury, both the company and the courier service gave false information about the delivery status.

I had hoped for a much better experience, especially after being a returning customer. Unfortunately, I can no longer recommend Oukitel South Africa based on how poorly I was treated. This experience has definitely shaken my confidence in them.