Bad aftersales service

I purchase a set of leather couches less than 6 months ago and when we sit on it it sounds like there is a crack on the inside of the couch. We contacted the manufacturer and explained this to them and they asked us to bring in the couch (delivery for our cost) in order for them to inspect or for us to open the couch to check what the problem is. The exact response from their manager was "Good day. As stated the couch need to come in for us to repair. As stated on the invoice it is a carry in guarantee or you had a choice to do a on site guarantee payment. You can either bring the couch to us or pay for pick up. Kind regards Thinus Buys Ouhout Meubels"

I can understand this being a request if you had the couch for years, but after 6 months and after paying nearly 40k for these couches we are told to pay an extra 600 to have the couches brought to their workshop for inspection. This after he told us that they no longer making the 3 seaters with only two legs because of this problem and they will now be adding an additional leg to manage the weight.... now I need to pay to have their defect fixed.

After sales customer support is horrific. Think twice before purchasing from them, unless you are ok with having to pay for after service support... especially since we didnt damage the couch. it is a defect on how it was manufactured or constructed!