Never Do Ouskip Holiday Resort

Ouskip – Melkbosstrand

Dear Management Team I am writing you this email to express my dissatisfaction with the way in which things are handled at the Ouskip Holiday Resort in Melkbosstrand. When we called to make reservations I spoke to Alta and she just spoke about reservations and rates. My partner eventually secured our booking on Monday 24th February 2020. We arrived at the resort and went to the office. We were briefed and for the first time are we told No Noise. Nothing on your website says no noise. But now we are being told we cannot make a noise. Which we were ok with. The lady mentioned no noise so many times it was really made clear. We signed many documents. While she was rattling off her rules I froze and didn’t say a word. Our friends and family eventually arrived and the security on duty handled there check in and that took more than a half an hour. While waiting on them to finish we saw many signs, No glasses, No roller skates, No noise, just so may no signs. We went and settled in and eventually started socializing. Later the evening security came and asked us to quiet down. Apparently someone put in a complaint as we were labelled for making a noise until 3am. When you say no noise… please explain to me how you measure noise. Where you as the management team there to hear the noise, or do you accept it as noise if whoever complains. As far as I know the later it gets the quieter it becomes, but having a normal conversation can sound like a noise. So are our normal conversations mistaken as a noise? Then the next thing that upset me as a camper was the pools close at 19H30. Why not at 21H00? Your websites say no parties but all weekend people were having little parties in the pool area. And clearly this parties were not held by people camping for the weekend. So the website also says Private pool…. I’m confused… This holiday resort has so many rules but there is one thing I didn’t see and that is a life guard on duty. Why not? So Saturday morning we went on with our business and Saturday evening went borrowed a braai grid to friends we met in the pool area. Round 22H00 we walked up the road to a big tent with many beds to go and fetch our braai grid. Upon our arrival we were invited in and just popped in to say hi. Victor a marshal as you call it walked toward us and said we must keep quiet. Excuse me? Keep quiet? So now we can’t talk? We questioned him about keeping quiet and he raised his voice telling us to keep quiet. At this point we trying to figure out what he means, can we not talk, and becomes aggressive and seems to want to enforce his authority when it isn’t needed. Without explaining properly his throwing around comments about removing you, and on the radio he goes requesting back up. Then he continues to exchange words and threatens to remove people and a falsely accuse people of making a noise who just walked there with me. He proceeds and says: “you think I’m black that’s why you don’t listen to me” and we stopped and asked him not to make it a racial thing. Your Security / Marshall team is out of line. This victor guy just upset me at this point. He was on a power trip and has absolutely no people s****s… His approach was wrong as if he was talking to animals. We also were told by victor that we cannot walk around after 22h00. So I’m paying R1260 deposit included, thinking I’m coming to a Holiday Resort, upon arrival I get the whole speech about No’s and now I’m being told I can’t walk on the site after 22H00. This very Marshall told us we can’t walk on the site because it’s dangerous as the holiday resort was ****** the Monday evening before our camp. He said guys came in under the fence and ****** the campers. This not only leaving me angry but also feeling unsafe. Yet you boast about your electric fencing and safety. The Sunday we checked out at 10H00 and still decided to spend time at the pool… We went through the shop and the cashier there said she hopes we have bands to use the pool, we turned back and showed her the bands. My partner and a friend when to get a cooler box which was searched, came back into the pool facility. Then this cashier comes all the way to use from her shop and comes and askes who we are? Are we camping? Or what… we told he we did camp for the weekend just checked out and now just going to relax a bit before we leave. Oh and she asked if we waiting for our taxi? What the hell? This made me feel that we are been handled unfairly. A friend of ours was even locked in the toilet the Saturday evening. After this long explanation… I will never never never visit this resort again. And I will make sure to tell People about my experience at the Ouskip Holiday Resort. We spoke to the same women who checked us in on Sunday and told her about our experience, and her response was: “nou ja geniet julle dagie epos ons” Boom brushed off like nothing. No customer service at all.