Shocking Service

We have been without. A lift for 2.5 weeks due to a repair that should take MAXIMUM 2.5DAYS the Gate motor has to be rewound ONLY 2 bolts hold the Motor in place 1 man job to take it out ,the engineering firm says Max 2 days to rewind and 1 man refit Nobody at OTIS cares that this is a block of “OLDIES” that can’t get up and down the stairs so easily and now they are trying to make us be without a lift FOR. 5.5 weeks