Invasive Noise from Otis Lifts

The Otis lifts in the building in which I live have become noisy to the extent that the noise is now invasive. Each opening and closing of the doors is accompanied by loud banging and clanging followed by rumbling on each ascent and descent. This noise is amplified late at night and in the early hours of the morning. Efforts to arrange an on-site meeting with the Otis representative have been completely in vain despite a telephonic arrangement made with the representative on 19 May 2026 after I wrote a complaint. I have followed up practically every day since then with no response. This complaint comes against the backdrop of a CSOS case I have raised against the Managing Agent and Trustees (the “respondents”) of the block of flats I live in, the case being noise pollution from the lifts. The respondents failed to sign a CSOS-brokered Settlement Agreement and consequently the case has been escalated to Adjudication is now in a backlog. That doesn’t help me with the noise being worse than ever. The Managing Agent took it upon themselves to write to Otis about this case with the Otis representative saying that the matter has been referred to the Otis legal department. That was on 22 April 2026. I started this process in September 2025 already and “feedback” from Otis has been contradictory and infrequent ranging from “the lifts need to be replaced” to “the swingdoors need adjusting” to “operations are normal” to “the lifts are old and Otis tries to reduce the noise to an acceptable level”. The nose level is not acceptable. I have not gone to CSOS for fun. I would like an Otis representative to visit me on-site so determine the source of the noise and a solution.