MW
Michaela W
1 reviews | Active since May 2023
29 May 2023, 09:17
Outranged and disappointed
I am extremely unimpressed with the level of service received with Osidon. Although all the staff have been relatively helpful, in saying all the staff, I mean 4 different accountants - each time having to re-explain everything to a different person because the previous one left and didn't do a proper handover. Then I was bombarded and constantly phoned about all kinds of cover that I need to take to apparently lower my tax. I have in the meantime employed a different accountant who is more capable but now I have paid the yearly subscription to Osidon and I have paid another more competent person. Osidon is not willing to refund me my subscription. I am outraged and disappointed.
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OSIDON [Liquidated]'s replyOfficial
29 May 2023, 16:49Good afternoon Michaela, Thank you for contacting us to share your unhappiness about our service. We appreciate constructive feedback to improve our services. Firstly, we want to apologise for your experience and the inconvenience caused. We've reviewed your situation thoroughly and confirm the following:
Unfortunately, as you utilised our services already and confirmed that all is sorted for your tax submissions, we can't refund you based on services already rendered. Nowhere, on any communication, did Osidon ever act *********** or been unable to render the service you signed up for. So please let us know if you want to proceed with your tax returns as signed up for, paid for and confirmed by Osidon.
For further communication, please feel free to reach out to us via email.
Warm regards, Your Osidon Team
- As mentioned in your review, our consultants have always been available for guidance and support. To confirm this, we've reviewed all email communication to ensure you always receive feedback and ongoing communication. On 4 and 23 May, our operations manager confirmed that we'd be on standby until the tax season opens to submit your tax returns.
- Our consultants are trained to offer superior client service by providing you with tax structuring offerings to focus on your tax savings. As tax submissions are only opening in July, you are paying for the service of receiving consultation on your tax savings. It is definitely unfortunate that you had a turnover of three consultants, however, we have an electronic system communicating all handover information. Essentially, each consultant acted from the perspective that they are offering you the superior client service and tax-saving consultation you are paying for. Our many happy clients on Google Review will confirm this sentiment.
Unfortunately, as you utilised our services already and confirmed that all is sorted for your tax submissions, we can't refund you based on services already rendered. Nowhere, on any communication, did Osidon ever act *********** or been unable to render the service you signed up for. So please let us know if you want to proceed with your tax returns as signed up for, paid for and confirmed by Osidon.
For further communication, please feel free to reach out to us via email.
Warm regards, Your Osidon Team
OSIDON [Liquidated]'s reply29 May 2023, 16:49
Official
Good afternoon Michaela, Thank you for contacting us to share your unhappiness about our service. We appreciate constructive feedback to improve our services. Firstly, we want to apologise for your experience and the inconvenience caused. We've reviewed your situation thoroughly and confirm the following:
Unfortunately, as you utilised our services already and confirmed that all is sorted for your tax submissions, we can't refund you based on services already rendered. Nowhere, on any communication, did Osidon ever act *********** or been unable to render the service you signed up for. So please let us know if you want to proceed with your tax returns as signed up for, paid for and confirmed by Osidon.
For further communication, please feel free to reach out to us via email.
Warm regards, Your Osidon Team
- As mentioned in your review, our consultants have always been available for guidance and support. To confirm this, we've reviewed all email communication to ensure you always receive feedback and ongoing communication. On 4 and 23 May, our operations manager confirmed that we'd be on standby until the tax season opens to submit your tax returns.
- Our consultants are trained to offer superior client service by providing you with tax structuring offerings to focus on your tax savings. As tax submissions are only opening in July, you are paying for the service of receiving consultation on your tax savings. It is definitely unfortunate that you had a turnover of three consultants, however, we have an electronic system communicating all handover information. Essentially, each consultant acted from the perspective that they are offering you the superior client service and tax-saving consultation you are paying for. Our many happy clients on Google Review will confirm this sentiment.
Unfortunately, as you utilised our services already and confirmed that all is sorted for your tax submissions, we can't refund you based on services already rendered. Nowhere, on any communication, did Osidon ever act *********** or been unable to render the service you signed up for. So please let us know if you want to proceed with your tax returns as signed up for, paid for and confirmed by Osidon.
For further communication, please feel free to reach out to us via email.
Warm regards, Your Osidon Team