sH
siki H

1 reviews | Active since Mar 2009

04 Aug 2022, 10:43

What wonderful customer liason

What wonderful customer liason. i had purhased an elbow guard for myself due to encountering tennis elbow. The little air pocket in it was damaged. i email the company to ask if i could purchase a spare little air pocket gizmo so i could use the brace. A lady at Orthotex Lezanne Bester answered my email saying she would send me the item at no charge. Besides sending the pocket, she sent an entire new brace with the pocket. I am gobsmacked. What a staff member. What company. I am your supporter for life.

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Replies (2)
Orthotex
Orthotex's reply04 Aug 2022, 11:10
Official
Hi Siki

Thank you for your review. When  you purchase Orthofit Orthopedic Bracing you can be rest assured  the Quality products are supported by excellent experienced staff that is simply a phone call away to assist you  during your recovery period. Buy local--buy Orthofit.

sH
siki H's update04 Aug 2022, 11:16
Reviewer Update
awesome. So glad to see south african companies with decent, loving customer support staff. Todays workforce takes their job as a right and dont care about those that actually make sure businesses survive - the customer. Hats off to a lovely organization, that will definitely grow from strength to strength.