Terrible service at Dr Allan Van Zyl Orthopedic surgeon in Bloemfontein

Dr A Van Zyl receptionist have zero customer service skills. They are rude and impatient with people both over the phone and in person. I have spoken to the receptionists a few times and all those times they have treated me with no respect, they are short temped and very rude. On the day of the appointment, I was late for my xray appointment, and was informed to that I need to notify Dr. Van Zyl incase I can't make it on time for the appointment. I did as I was told, I called the receptionist. When they answered, she was short tempered again with me and further went to say to me in an aggressive tone, " THATS WHY WE TELL YOU NOT TO BE LATE". Eventually, I finished getting my x-ray and was now making my way to Dr. Van Zyl offices, unfortunately I struggled to find the building, so again I decided to call the receptionist and yet again I had to deal with being treated as if I was bothering her for asking for directions. In an aggressive tone, she said to me, " I told you to take a left from the main entrance of medi-clinic. I found the place, and still had a good 20minutes before my appointment with the Dr. Upon arrival there were two receptionists, I gave the one receptionist my medical aid card as well as the x-ray envelope which I received. After a few minutes, my belongings were returned to me and I was told that the Dr. will attend to me shortly. At 11: 28 I was told that I can make my way to see Dr. Van Zyl. My appointment with Dr. Van Zyl was for 11: 45, When I got into his office, Dr Van Zyl was not there. So I just took a seat and waited since my appointment was only scheduled for 11;45. I sat in Dr. Van Zyl office for a good 30 minutes without him there, one of the receptionist walk past me multiple times without even saying a word to me, or even alerting me that the Dr was running late. There was even a point where the receptionist walked past Dr. Van Zyl office, I called out a hello to try get her attention so I can ask how much longer the Dr will take. She ignored me. I do not mind waiting, but it would have been truly appreciated if the receptionists were compassionate enough to alert me that the Dr is running a little late. When I recieved the x-ray evelope I never opened it, even when I got to Dr. Van Zyl office, the envelope remained closed, the envelop was probably opened by the receptionist when I handed it to her with my medical aid card. When I got in Dr Zyl office, there was a monitor there which allowed me to view my x-rays. When I returned home, only then did I decided to open the envelop, and to my disappointment, this was not my x-ray. The x-ray belonged to another patient. This further added fuel to the horrible treatment which I had received, because either the mistake happened at medi-clinic x-ray department and the receptionist at Dr Van Zyl office noticed the mistake, and probably contacted the department to send over the right x-rays for the Dr to view. Or the receptionist at Dr Van Zyl office gave me the wrong envelop when she returned my belongings. Either way, its so disappointing that in 2021 people use their hard earned money to pay for services, even though you were treated like **** the entire time.