Poor aftersales

The experience with this company since delivery in 2011 was a nightmare. All it has caused is more reason to empower our chiropractor. My husband finds it more comfortable sleeping On the floor than on this bed. We have 10year warranty. When called to report this and book a service call- i am now told that the company outsources their technicians so we have to pay a call Out fee- how is the dynamics of the running of your business be it in house or outsourcing supposed to be relevant to my life. R12,000 in 2011 is not a small price to pay- unfortunately a waste of money on a sub-standard product. Pay extra and buy a better brand