Another bad review

Poor quality product, atrocious customer service and dishonest dealings with their customers seems to be the hallmark of the Orthopedic Pillow and Mattress Company. The first issue we had was that the bed was delivered at 17:30 instead of the promised 09:00. The reason cited was “it was raining so we couldn’t deliver earlier”. Also, the bed was delivered without the promised ‘free’ pillows. Two weeks later, and we’re still waiting for delivery. Second, after one night on their ‘firm’ mattress both my wife and I woke with back pain . When we called to ask for the mattress to be replaced with a ‘medium’ firmness mattress we were told that it can only be replaced after two weeks! Really?! I must sleep on a mattress which is too firm and CAUSING me back pain for a further two weeks before they would consider changing it?! And this from a company selling mattresses with ‘Orthopedic benefits’?! Third, the base doesn’t have legs and sits flush with the floor lending itself to mop and broom contamination. Fourth, the controls have to be depressed with force which will likely result in premature failure. All of these matters were reported and their representative promised to send someone out to rectify all our complaints. Not a word from them for two weeks. Overall a poor quality product. Not worth R50K