AA
Anonymous A
1 reviews | Active since Nov 2020
23 Nov 2020, 12:28
Terrible customer service for faulty products
Absolutely atrocious customer service. I ordered a microphone in August and after 3 days of usage, it stopped working completely. I have emailed Orms about it and they ignored me. 4 follow-up emails later (spaced by days or weeks), and still ignored. I even emailed them from other email accounts and I was ignored on all of them. Don't expect to be helped if you receive a faulty product.
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Replies (2)
Orms (pty) ltd's replyOfficial
23 Nov 2020, 12:32Hi Ruben,
I'm terribly sorry to hear about the experience that you've had with our customer service. I would like to escalate your query to the relevant department. Could you please share your email address as well as your order # and I'll get to your issue ASAP.
I'm terribly sorry to hear about the experience that you've had with our customer service. I would like to escalate your query to the relevant department. Could you please share your email address as well as your order # and I'll get to your issue ASAP.
Orms (pty) ltd's reply23 Nov 2020, 12:32
Official
Hi Ruben,
I'm terribly sorry to hear about the experience that you've had with our customer service. I would like to escalate your query to the relevant department. Could you please share your email address as well as your order # and I'll get to your issue ASAP.
I'm terribly sorry to hear about the experience that you've had with our customer service. I would like to escalate your query to the relevant department. Could you please share your email address as well as your order # and I'll get to your issue ASAP.
Orms (pty) ltd's replyOfficial
23 Nov 2020, 14:33Hi Ruben,
I've since sent your details through to our online sales department and have received word that your query is being dealt with. I would like to apologise for your experience with our customer service and hope that today was a silver lining in the grey cloud of your experience with us.
I've since sent your details through to our online sales department and have received word that your query is being dealt with. I would like to apologise for your experience with our customer service and hope that today was a silver lining in the grey cloud of your experience with us.
Orms (pty) ltd's reply23 Nov 2020, 14:33
Official
Hi Ruben,
I've since sent your details through to our online sales department and have received word that your query is being dealt with. I would like to apologise for your experience with our customer service and hope that today was a silver lining in the grey cloud of your experience with us.
I've since sent your details through to our online sales department and have received word that your query is being dealt with. I would like to apologise for your experience with our customer service and hope that today was a silver lining in the grey cloud of your experience with us.