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tJ
tami J

1 reviews | Active since Apr 2014

31 Oct 2019, 09:43

Terrible Customer Service

We have had absolutely terrible customer service and are at a complete dead end. Our Black Magic Pocket Cam has been with you for over 2 months now with absolutely no feedback and no valuable updates.

The person we have been communicating with, Joanne, has told us that the matter is "out of her hands" and gave us a contact at Stage Audio Works in order to follow up - when I then called Stage Audio Works they informed me that they are not legally allowed to deal with any end user clients and Joanne should not have passed on their contact details.

We are losing income now for over two months and have not even received a quote for the repair of our camera. We are at our wits end and don't even know where to turn. WE CANNOT WORK WITHOUT OUR CAMERA!

Please contact me by way of email should Orms be able to give ANY feedback on this matter. My email is ***

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Replies (1)
tJ
tami J's update31 Oct 2019, 10:50
Reviewer Update
UPDATE: I have just received calls from both Orms & Stage Audio Works who are in the process of sorting this out. Will feedback when their replacement camera arrives. Thank you for jumping onto this now - I'm only sorry it had to take going to social media for action to be taken.