RS
Richard S

1 reviews | Active since Dec 2012

03 Apr 2016, 15:13

Orms, you should be ashamed!

Over the past 15 years I have spent a great deal of money at Orms. I purchase 3 prosumer video cameras, 1 Sony HDR-FX1, a Canon 550D, 600D, 70D, G7X, numerous stands, and bags. In all, I feel I have been a reasonable client. <br> <br> So, when it came to creating a small video studio, Orms was my first port of call. With a budget of R130K I made an appointment with Juanne Whyte to discuss the Black Magic system.<br> <br> I spent 20 minutes with Juanne and was totally frustrated. I eventually left empty handed. The one thing he did convince me of is to stay well away from Orms and Black Magic equipment.<br> <br> I turned to the internet and found a company called Applix [URL Removed] What a difference. Bernard Kruger was helpful and spent a lot of time discussing how to make things happen. I am now ordering 3 Panasonic GH4s, 3 Metabones speed boosters, 3 Sigma 18-35 f1.8 lenses, an Atomos Ninja 2 recorder, a Roland V-1HD and 2 x 30 meter fibre-optic HDMI cables from Applix. Total investment - R157,000.<br> <br> Orms, you should be ashamed of yourselves. We, your customers, are enthusiasts. We are looking for people who share our enthusiasm. If we wanted an order taker, we would simply buy online.

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Replies (1)
Orms (pty) ltd
Orms (pty) ltd's reply07 Apr 2016, 11:08
Official
Hello RichardSletcher,

Dear Richard,

I'd like to start by saying how sorry I am to hear about your experience here at Orms. We pride ourselves on exceptional customer service, it's the very foundation of our business and something I take very seriously.

I highly appreciate you feedback and I want you to know that we value your business greatly. I am deeply embarrassed to the manner in which you were treated and will be taking every action to try ensure this never happens again. Please accept my sincerest apology for the inconvenience and frustration caused.


Kind regards,

Mike Ormrod