ORMS DIRECT.... FANTASTIC!!!!

To set the scene... My trusty iMac dies, and with it, my aging (but compatible) Wacom Intuos A3 tablet. New iMac, new OS and dead Wacom! I begin the search for a local supplier before resorting to a direct import (at HUGE expense). Find a few that list 'delivery' in 3-5 days - from a 3rd party importer. Now we all know how THAT usually pans out. Attempts to get a definitive answer from large retailers and other 'online' boxdroppers resulted in...CRICKETS! So I see that ORMS Direct, a photographic company based in Cape Town has the product I need - a Wacom Intuos Pro Paper Edition Large - on their site. A phone call gets me Natalie on the line. 'How long will it take to get here' I ask (assuming it's also a special import). Natalie has a look on the site... 'Let me call the supplier and find out' she says. Now, considering my e-mailed requests to what I would think are 'reliable, known' sellers, I was not expecting anything back that same day, if at all! 5 minutes later, I get a call, letting me know that the supplier has stock and that she can have it to me 2 days after payment is received. WOW! So I pay, and Natalie advises me that the holiday will result in a delay, but Friday delivery. Friday at 9AM it's here! No BS like I have experienced from other online purchases. Agility, customer-centricity, priced right... ORMS have it all! Also... around 2 days after I inquired on delivery time from another online supplier (that rhymes with 'Boot'), I get a cut-and-paste response without ANY of the detail I requested. In this game, if you snooze, you LOSE! My second bad experience with them on 'listed delivery time'. Goodbye!