Avoid their Photobooks - You may be left in tears!

I am extremely disappointed in both the service and product received at Orms recently. I understand that lockdown has meant a smaller team however, I feel Orms should have a pop-up warning customers that orders would take EXTRA long and then provide updates - they did none of these. I had to keep following up and they could never commit to when I would receive my photobook, which took five weeks to be ready for collection even when they said they were prioritising my order. As an art student years ago, I supported Orms throughout and even after, I have often used them for photos, postcards, folded cards etc. but, they have really dropped the ball this time. Then the quality of the book is also disappointing... I used their online system and they have guides to show you where you should position things but they don't state that the binding will also crop an additional part of the page so my text is right on the binding and the cross-page images look terrible. Their ink is also so dark that the images do not look good. I nearly cried when I got my book, after the long wait, it was really just terrible. I have decided never to use Orms again.